The rise of cloud applications has transformed the digital world. Cloud computing has provided people and businesses greater security and flexibility, making work more efficient.

Cloud communication is the communication of voice and data over the cloud platforms. It helps businesses and individuals to manage applications and storage. Also, cloud platforms provide a lot of security to the systems. It reduces costs and delivers advanced features and functionality that allow individuals to communicate and collaborate in different ways.

 

Businesses can improve their workflows and share information more effectively in real-time. It enables co-located and remote teams to collaborate and communicate instantly via team messaging, video conferencing, and/or phone.

 

Let's understand the workings of cloud communication platforms

When the cloud system is connected, the user is added to a group or team.  Here the members can send text messages, share files, work on various projects, and have synchronous communication. They can integrate business apps into a single platform. This optimizes their productivity and efficiency.

Some common communication platforms are RingCentral, Google Workspace, Microsoft Teams, Slack, Salesforce, etc.

Types of communications used in cloud computing

VoIP-hosted private branch exchange (PBX)

VoIP service routes phone calls by converting analog voice signals into data packets. SIP trunking enables the sending and receiving of calls via an IP network. You need to install that. Cloud PBX allows you to make and receive calls over the internet.

With just a single click you can communicate to anyone using any internet-connected device like a softphone, computer, tablet, or even a smartphone. Businesses can manage their online cloud-based contact center. You will also get an online dashboard that provides control over phone numbers, adding and removing users, call monitoring, etc.

Video conferencing

This is yet another essential type of communication offered by cloud service providers. It offers conferencing features like screen sharing and screen recording. It increases productivity by making it easier for teams to collaborate. VoIP services are even available on mobile devices, allowing meetings to happen anywhere.

Messaging

Businesses can send and receive text messages between teams, customers, and departments using their business phone number. This helps to share information quickly, without having to initiate a phone/video chat. Businesses can discuss projects and tasks efficiently. Businesses can even run SMS marketing campaigns with SMS service providers based on cloud platforms. Examples are Twilio, Sinch etc.

File sharing

Cloud platforms are very secure allowing data storage, sharing, and backup very efficiently and effectively. Teams can easily access data and project resources instantly via a continuously updated database